Delivery and shipping

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1. Delivery areas

FWShop24 delivers to the areas indicated when the order is placed.

The areas currently served are: l'île Maurice et l'Europe.

The 1 to 3 day time stated below applies to Mauritius. Sales to Europe are planned: the time is confirmed for the chosen country before shipping.

The availability of certain products may depend on their weight, dimensions, nature or the carrier’s restrictions.

2. Delivery times

Delivery is made within 1 to 3 days maximum.

In the event of a significant delay, we invite the customer to contact our customer service. The customer’s rights in the event of delay or non-delivery remain applicable.

3. Delivery charges

Delivery charges depend in particular on the destination, weight, volume and shipping method.

The applicable amount is shown before the order is finally confirmed.

Any free-delivery offer is subject to the conditions stated at the time of the promotion.

4. Order preparation

Orders are prepared after payment has been received and validated, except where another authorised payment method provides for a different procedure.

The maximum period of 1 to 3 days runs from the validation of payment.

The customer receives an order confirmation and, where the service allows it, tracking information.

5. Address and receipt

The customer must provide an accurate address and a valid telephone number.

If the address is incorrect, the recipient is absent or access is impossible, a further attempt or a new delivery arrangement may be necessary.

Any additional charges will be applied only where they are justified and in accordance with the conditions announced and the applicable law.

6. Damaged parcel or missing item

On receipt, the customer is invited to check the apparent condition of the parcel and that the items delivered match the order.

If a parcel appears damaged, if an item is missing or if the product received does not match the order, the customer should promptly contact contact@fwshop24.com, stating the order number and attaching photographs where possible.

The request is handled in light of the circumstances and the applicable rights. The customer does not lose a legal right merely because a defect was not reported immediately.

The return arrangements are described on the Returns, exchanges and refunds page.

7. International orders

For international shipments, customs formalities, taxes or restrictions may apply depending on the destination and the nature of the product.

Before the order is placed, the website must state who bears these charges and who handles the formalities concerned.

8. Contact

For any question about a delivery:

• Email: contact@fwshop24.com
• Telephone: +34 910 79 91 70