Warranty, used and refurbished products

Working version to be completed before publication.

1. Product categories

FWShop24 may offer several categories of items:

New product: an item sold as new, subject to the characteristics stated on its page.

Used product: an item that has already been used or held by a previous owner. Its cosmetic and functional condition is described on the product page according to the information available.

Refurbished product: an item that has undergone a process of inspection, refurbishment or preparation for resale. The operations actually carried out are stated where the information is available.

A product’s classification must match its actual condition and the operations actually carried out.

2. Description of condition

For used and refurbished items, the product page must state, as applicable:

• The general condition of the item.
• Known signs of use or cosmetic defects.
• The functional tests carried out.
• Repairs made, where they are known.
• The accessories that are included and those that are not.
• Any functional limitations.
• The applicable warranty terms.

Photographs and descriptions must allow the customer to understand reasonably what they are buying.

3. Inspection of refurbished products

Where an inspection is carried out, the product page may specify the items actually checked, for example power-on, the main functions, the connectors or the accessories.

FWShop24 does not claim that a product has been tested, repaired or certified if those operations have not been carried out or cannot be confirmed.

An item’s performance depends on its model, its condition and its own characteristics.

4. Commercial warranty

Products sold by FWShop24 are covered by a 1-year warranty from the date of delivery.

• Commercial warranty period: 1 year.
• Contact point: contact@fwshop24.com.

A commercial warranty is in addition to the applicable legal rights and cannot remove them.

5. Warranty claim

To open a claim, the customer contacts the warranty service and provides:

• The order number or proof of purchase.
• The model and product reference.
• A description of the problem.
• Photographs or a video where this is useful.
• The results of any reasonable checks requested by customer service.

The customer should avoid continuing to use a device that presents an obvious safety risk.

6. Defects and exclusions

The terms of a commercial warranty may provide for specific exclusions, subject to the applicable law.

Depending on the product and the circumstances, these may concern certain accidental damage, misuse, an unauthorised intervention or normal wear.

An exclusion cannot, however, be applied so as to set aside a legal obligation that remains with the seller.

Defects known before the sale must be described clearly. Mentioning them does not automatically exclude every other defect or every remedy available to the customer.

7. Parts, accessories and documentation

The product page must state which accessories, cables, chargers, manuals, packaging or other items are supplied.

The availability of spare parts depends on the manufacturer, the model and the suppliers. Any statement about their availability must be checked before publication.

8. Safety and use

The customer must follow the manufacturer’s instructions and the precautions specific to the product.

For electrical appliances, DIY equipment and tools, compatibility, safety instructions and installation requirements should be checked before use.

If there is any doubt about a defect that could compromise safety, the customer must stop using the item and contact customer service.

9. Contact

• Warranty service: contact@fwshop24.com
• Telephone: +230 5916 4491
• Authorised return address: Royal Road, , 72257 Trianon, Plaines Wilhems, île Maurice

Returns are also described on the Returns, exchanges and refunds page.